Read the debt management guideline for more information.
The online application will typically take 10 or so minutes to complete.
The form cannot be saved, closed and returned to at a later time.
However, if you keep a partially completed form open on-screen, you can come back to finish it anytime later in the same session.
Telephone: (03) 6166 4400, Monday to Friday, 9:00am to 5:00pm
Direct Debit Request
This is your Direct Debit Service Agreement with the
Commissioner of State Revenue. It
explains what your obligations are when undertaking a Direct Debit
arrangement with the Commissioner. It
also details what the Commissioner’s
obligations are to you as your Direct Debit provider.
The terms of
this Direct Debit Agreement are for the purpose of scheduled payments
from your account.
account means the
account held at your financial institution from which the Commissioner is authorised to arrange
for funds to be debited.
means this Direct Debit Request Service Agreement between you and the Commissioner.
means a day other than a Saturday or a Sunday or a public holiday listed
Commissioner means the
Commissioner of State Revenue (the
Debit User) you have authorised by
requesting a Direct Debit Request.
means the day that payment by you to the Commissioner is due.
means a particular transaction where a debit is made.
debit request means the Direct Debit Request
between the Commissioner and you.
you means the taxpayer,
or the person paying tax on behalf of a taxpayer, who has signed or
authorised by other means the Direct
institution means the financial institution
nominated by you on the Direct
Debit Request at which the account
1. Debiting your account
1.1 By providing the Commissioner with a valid instruction, you have authorised the
Commissioner to arrange for funds to be debited from your account. You should
refer to the Direct Debit Request
and this agreement for the terms of
the arrangement between the
Commissioner and you.
1.2 The Commissioner will only arrange for
funds to be debited from your account
as authorised in the Direct Debit
If the debit day falls on a day that is not a banking day, or a non-business day for the SRO, the Commissioner may
direct your financial institution
to debit your account on the
following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
2. Amendments by us
Commissioner may vary any details of this agreement or a Direct Debit
Request at any time by giving you
at least fourteen (14) days
3. Amendments by you
may change*, stop or defer a debit payment, or terminate this agreement by
providing the Commissioner with at
least three days notification by
Commissioner of State Revenue
GPO Box 1374
telephoning on (03) 6166 4400 during business hours;
it through your own financial institution, which is required to act promptly
on your instructions.
in relation to the above reference to ‘change’, your financial institution
may ‘change’ your debit payment only to the extent of advising the Commissioner of your new account
4.1 It is your
responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance
with the Direct Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:
may be charged a fee and/or interest by your
may also incur fees or charges imposed or incurred by the Commissioner; and
must arrange for the debit payment
to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that
the Commissioner can process the debit payment.
should check your account statement
to verify that the amounts debited from your
account are correct
5.1 If you believe that there has been an
error in debiting your account, you should notify the Commissioner by contacting the SRO directly on (03) 6166 4400 and
confirm via writing as soon as possible so that the Commissioner can resolve your query more quickly. Alternatively you can take it up directly
with your financial institution.
5.2 If the
Commissioner concludes that your
account has been incorrectly debited, the
Commissioner will respond to your query
by arranging for your financial institution to adjust your account (including interest)
accordingly. The Commissioner will also notify you in writing of the amount by
which your account has been
5.3 If the
Commissioner concludes that your
account has not been incorrectly debited, the Commissioner will respond to your
query by providing you with
reasons and any evidence for this finding in writing.
(a) with your
financial institution whether direct debiting is available from your account as direct debiting is not
available on all accounts offered by financial institutions;
account details which you have
provided to the Commissioner are
correct by checking them against a recent account
with your financial institution before completing the Direct Debit Request if you have any queries about how to
complete the Direct Debit Request.
Commissioner will keep any information (including your account details) in your
Direct Debit Request confidential.
The Commissioner will make
reasonable efforts to keep any such information about you secure and to ensure that any SRO employees or agents who have access to information about you do not make any unauthorised use,
modification, reproduction or disclosure of that information.
will only disclose information that we
have about you:
(a) to the extent specifically required by
(b) for the purposes of this agreement (including
disclosing information in connection with any query or
wish to notify the Commissioner in
writing about anything relating to this agreement,
you should write to
Commissioner will notify you by
sending a notice in the ordinary post or email to the address you have given the Commissioner, whichever you have nominated as your preferred
method of contact.
8.3 Any notice will be deemed to have been received
at the time when the letter would be delivered in the ordinary course of post
or, in the case of
email, on the next banking day after the electronic transmission is
I do NOT Accept